Privacy Policy

Studio One Media Centre Ltd – Privacy Policy

Last Updated: 28 November 2025

This Privacy Policy explains how Studio One Media Centre Ltd (“we”, “us”, “our”) collects, uses, stores and protects personal information obtained from users (“Users”) of the studio1.org.uk website (“Site”). It applies to the Site and all products and services provided by Studio One Media Centre Ltd.

1. Personal identification information

We may collect personal identification information when Users:

• Visit the Site
• Complete a contact or enquiry form
• Request estimates, quotes or place orders
• Subscribe to updates
• Engage with other features, services or resources on the Site

Users may be asked for details such as name, email address, postal address, phone number and relevant project or order information. Users may visit the Site anonymously. Personal information is only collected when voluntarily submitted. Opting not to provide personal information may limit access to certain site functions or services.

2. Non-personal identification information

We may collect non-personal information whenever a User interacts with the Site. This may include:

• Browser name and version
• Device type
• Operating system
• Internet service provider
• Technical details about User interaction and browsing behaviour

This information helps us improve Site performance and user experience.

3. How we use collected information

We process personal and non-personal data for the following purposes:

• To respond to enquiries and provide customer support
• To prepare and send estimates, orders, invoices and service updates
• To improve our Site, products and services
• To send operational emails relating to legitimate business interests, including order updates, product or service information, support guides, and seasonal notices that may affect production times
• To send marketing emails, only where permitted by law. Users may unsubscribe at any time using the link included in each email.
• To analyse Site usage (anonymously and in aggregate) to help us enhance user experience and performance.

Our lawful bases for processing personal data include:

• Legitimate Interests (customer service, quoting, order fulfilment, website performance)
• Contractual Necessity (processing orders, issuing invoices)
• Consent (marketing communications where required)
• Legal Obligation (record-keeping and tax requirements

4. How We Protect Your Information

We implement appropriate physical, electronic and managerial procedures to safeguard personal data from unauthorised access, disclosure, alteration or destruction. Measures include secure servers, controlled access, encryption where appropriate and regular review of our data security practices.

5. Sharing Your Personal Information

We do not sell, trade or rent personal identification information.

We may share demographic information (not linked to identifiable data) with trusted partners or affiliates for the purposes described above.

Personal data may be shared with trusted third-party service providers where necessary to operate our business—for example:

• IT and website support providers
• Email or communication service providers
• Delivery and logistics partners
• Payment processors

All third parties are required to keep information secure and use it only for the contracted purpose.

6. Third-Party Websites

Our Site may include links to third-party websites. We are not responsible for the content or privacy practices of external sites. Users visiting third-party websites do so under those sites’ own terms and privacy policies.

7. Cookies

We use cookies to:

• Record that you have seen our cookie notice
• Store information essential for the operation of the Site
• Improve user experience and Site functionality

Google Analytics

We use Google Analytics to understand how visitors use the Site and to support improvements. Google may set cookies on your device for this purpose.

Session Cookies

Session cookies store information temporarily as you navigate the Site and expire when your browser is closed.

Users can modify browser settings to decline cookies, although doing so may impact certain features of the Site.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• Meeting legal, accounting or reporting requirements
• Managing orders, warranty matters and ongoing customer relationships

Typical retention periods range from 12 months to 7 years, depending on the data type and legal obligations.

9. Your Data Protection Rights

Under the UK General Data Protection Regulation (UK GDPR) you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, where applicable
• Object to processing based on legitimate interests
• Withdraw consent (where processing is based on consent)
• Request restriction of processing
• Request data portability

To exercise these rights, please contact us using the details below.

10. GDPR Compliance

We comply with the UK GDPR and the EU General Data Protection Regulation (where applicable).

We ensure that:

• Personal data is accurate and up to date
• Data is stored securely and only for as long as necessary
• Only necessary information is collected
• Personal data is protected against misuse, loss and unauthorised access

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page reflects when revisions are made. Users are encouraged to review this page periodically to stay informed of how we protect personal information. Continued use of the Site signifies acceptance of any changes.

12. Contact Us

If you have questions about this Privacy Policy or would like to exercise your data rights, please contact us at:

Studio One Media Centre Ltd
5 Fortune Close
Riverside Retail Park
Northampton
NN3 9HZ